How do I update my Subscription billing information?

How do I update my Subscription billing information?

Before your subscription license automatically renews, you'll want to make sure that the billing information on your account is correct. If the auto-renewal fails, the license will expire and you will no longer be able to use Smaart.

A week before the renewal date, you will receive an email reminding you that the subscription will be renewing soon. This email will contain a link that you can follow to update/verify your billing information.

Alternatively, you can access the billing information page by logging into your https://my.rationalacoustics.com account. Once logged in, click "Software Licenses" and then click on your Subscription license.

Once viewing your license, clicking "Manage" will bring you to your billing information.

Smaart Suite Subscription License Page

The Subscription Management page should look similar to the image below. The link at the bottom allows you to update your information, while the "Cancel plan" button will disable auto-renewal but will allow you to continue using Smaart for the remainder of the subscription period.

Subscription Management, Main Page

Clicking "Update information" brings you to a page where you can edit your billing info. The only required fields are email address and billing address, however you can optionally enter a phone number and a Tax or VAT ID. Please make sure to click the Save button at the bottom or your changes will be lost!

If you are in the EU, please note that you will be charged VAT on your subscription renewal if you do not enter a valid VAT ID.

Update information page