I purchased a NEW Subscription because the old one did not renew. How do I activate Smaart with it?
When a new Subscription license is purchased, Smaart won't know and can't automatically switch to the new license. Instead, please follow these steps to remove the previous activation:
- Close Smaart
- Navigate to the following directory:
- macOS - (MachintoshHD)/Users/Shared/Ticket
- Windows - C:\Users\Public\Ticket
- Delete the "Ticket" file corresponding to the Edition that was previously activated
- The file is named "Smaart9__Sub.Ticket" file, where __ is the Smaart Edition (Suite, RT, LE, SPL)
- Restart your computer
- If on macOS, please uncheck "Reopen windows when logging back in" if prompted
- Ensure your device is connected to the Internet
- Please also temporarily disable any VPN or firewall services to ensure Smaart can reach the licensing web server*
- Open Smaart again
- If asked to restore a "Missing Activated License", please click "NO"
- Click Subscription on the right
- Proceed through normal activation using the new license code
If you run into any issues during this process, please submit a support ticket.
* We've recently noticed that Apple's Private Relay may prevent your device from connecting to the licensing server. Please turn off Private Relay during activation (you can re-enable afterwards).
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